Latest Remote Customer Support Jobs (13)
What does a Customer Service Manager do?
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives. With an eye for satisfaction, they ensure that each customer has been given all possible attention needed for positive results through effective methods such as developing new techniques or improving processes in their systems.
What are the duties and responsibilities of a Customer Service Manager?
Customer Service Managers are responsible for overseeing teams of Customer Service Representatives. Their primary duties include answering questions from clients and resolving problems, setting goals to meet the needs of each team member as well as monitoring the progress of customer cases in their company’s tracking system.
What makes a good Customer Service Manager?
A good Customer Service Manager must have excellent communication and technical abilities, as well as people skills. They should also be able to lead others in the workplace with empathy for their needs while maintaining a positive attitude that is willing to serve customers at all times.
Who does a Customer Service Manager work with?
A Customer Service Manager will work with a team of Customer Service Representatives and oversee their customer service operations. They will also work with managers in other departments to address customer complaints or concerns as needed.
How Much does a Customer Service Manager Make?
The average Customer Service Manager in the US makes $70,010. The average bonus for a Customer Service Manager is $5,171 which represents 7% of their salary, with 56% of people reporting that they receive a bonus each year. Customer Service Managers make the most in San Francisco at $86,024, averaging total compensation 23% greater than the US average.
Salary Ranges for Customer Service Manager
The salaries of Customer Service Managers in the US range from $30,000 to $212,500 , with a median salary of $64,000 . The middle 57% of Customer Service Managers makes between $64,000 and $113,400, with the top 86% making $212,500.
How much tax will you have to pay as a Customer Service Manager?
For an individual filer in this tax bracket, you would have an estimated average federal tax in 2018 of 22%. After a federal tax rate of 22% has been taken out, Customer Service Managers could expect to have a take-home pay of $58,669/year, with each paycheck equaling approximately $2,445*.
What Companies Hire for Customer Support Jobs?
What does a Customer Support Specialist do?
Customer Service Specialists process complaints and issues related to products or services. To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
What are the duties and responsibilities of a Customer Support Specialist?
A Customer Support Specialist’s responsibilities include introducing relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services being offered. They are also responsible for conducting surveys on the products or services and communicating customer feedback.
What makes a good Customer Support Specialist?
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills. In addition, the ability to work in a high-pressure environment, a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial.
Who does a Customer Support Specialist work with?
A Customer Support Specialists work directly with customers to resolve various issues. They may work alongside a team of Call Center Representatives to pass on or receive information regarding customer needs.
How Much does a Customer Support Specialist Make?
The average Customer Support Specialist in the US makes $37,169. Customer Support Specialists make the most in Seattle at $60,000, averaging total compensation 61% greater than the US average.
Salary Ranges for Customer Support Specialist
The salaries of Customer Support Specialists in the US range from $20,250 to $80,600 , with a median salary of $31,720 . The middle 50% of Customer Support Specialists makes $29,924, with the top 83% making $80,600.
How much tax will you have to pay as a Customer Support Specialist?
For an individual filer in this tax bracket, you would have an estimated average federal tax in 2018 of 12%. After a federal tax rate of 12% has been taken out, Customer Support Specialists could expect to have a take-home pay of $32,899/year, with each paycheck equaling approximately $1,371*.
note: * assuming bi-monthly pay period. Taxes estimated using tax rates for a single filer using 2018 federal and state tax tables. Metro-specific taxes are not considered in calculations. This data is intended to be an estimate, not prescriptive financial or tax advice.