Our team helps customers transform their organizations using Google Cloud’s security products and services, which now includes Mandiant. The team does this by ensuring that customers are able to maximize their investments in Mandiant Advantage, Chronicle, and other tools within the Google Cloud Security product suite.
Mandiant (now a part of Google) is a recognized leader in cyber security expertise and has earned the trust of security professionals and company executives around the world. Our unique combination of renowned experience, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
As a Customer Success Manager (CSM), you complement the industry leading expertise, innovation, and capabilities delivered through Mandiant Advantage to drive maximum business value aligned with customer business goals and objectives. In this role, you will foster and maintain strategic relationships with a portfolio of customers to drive adoption and engagement, while identifying opportunities to further realize value within and across Mandiant and Google Cloud Solutions. You will serve as a trusted advisor and partner, providing subject matter expertise critical to the customers’ journey with Mandiant and Google Cloud Solutions. You will be responsible for helping customers architect, deploy, and adopt Mandiant and Google cybersecurity solutions to continuously monitor and assess security control effectiveness and detect threats.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Steer the post-sales relationship by serving as the customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives.
Lead all phases of the customer journey post-acquisition from onboarding through renewal.
Oversee customer support activities, serving in a critical issue management role when necessary.
Work closely with cross-functional sales teams and internal business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities.
Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
In-office locations: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Reston, VA, USA; Cambridge, MA, USA. Remote location(s): Connecticut, USA; Delaware, USA; Florida, USA; Georgia, USA; Illinois, USA; Indiana, USA; Kentucky, USA; Massachusetts, USA; Maryland, USA; Michigan, USA; North Carolina, USA; New Hampshire, USA; New Jersey, USA; New York, USA; Ohio, USA; Pennsylvania, USA; Rhode Island, USA; South Carolina, USA; Tennessee, USA; Texas, USA; Virginia, USA; Vermont, USA; West Virginia, USA.
Bachelor’s degree or equivalent practical experience
4 years of customer facing experience in an enterprise IT or consulting organization, leading IT adoption or digital transformation projects
Experience working with cross-functional teams, executive clients, and key stakeholders within matrixed environments
Ability to travel up to 20% as required
Experience working with operationalization cyber threat intelligence, security operations, SIEM, or SOAR
Experience helping customers make investments in new technologies and projects based on expected value and return on investment
Experience leading large enterprise organizations through people, process, and technology transformation of building and operating cybersecurity solutions