Customer Engineer Infrastructure
- Full Time
- Customer Support
- Remote-South & Central America
- Other
Remote Job Description
When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop a strategy to resolve technical blockers.
- Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
- Work with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
- Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to complete solution using best practices on Google Cloud.
- Inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Please submit your resume in English - we can only consider applications submitted in this language.Note: Google’s hybrid workplace includes remote roles.
Remote location: Brazil.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in virtualization or cloud in a customer-facing or support role.
- Experience with networking, storage, and legacy and modern application development.
- Experience in delivering technical presentations while leading detailed discovery and planning sessions that are aligned with the customer and defined scope and success criteria.
Preferred qualifications:
- Experience with Relational Databases, NoSQL Databases and/or Big Data technologies.
- Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
- Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
- Experience in advanced areas of networking, including Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks and their application to PaaS and IaaS technologies.
- Understanding of complex software workloads.
- Ability to define technical migration roadmap.