About Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

In addition, Reliable communication powers productive workforces. Dive into real-world stories of how people and organizations are creatively using the Zoom platform to connect, communicate, and get more done together - Join us today!


Zoom Core Values

At Zoom, we believe that in order to deliver happiness to our customers, our employees should be happy at work. That’s why we focus on cultivating a culture around our value of Care.

Our customers

Our customers are at the center of everything we do here at Zoom. We work hard to build innovative products that help people communicate, collaborate, and connect.

We listen to our customers and incorporate their feedback to improve our products and make their experience better.

Our teammates

Zoomies work collaboratively across teams and locations to deliver happiness to our customers. We recognize our fellow teammates’ actions and achievements through employee-nominated Zoomie of the Quarter awards and an employee recognition program. We also have fun together! Our volunteer, employee-led Happy Crew organizes meet-ups and global holiday celebrations throughout the year.

Our company

Zoomies show care for our company by conducting business ethically and serving our customers and colleagues with integrity. We value transparency and welcome our employees to speak up, ask questions, and provide feedback so we can keep growing as an organization.

Our community

We're committed to making a positive impact on our community with our environmental, social and governance (ESG) efforts. Our dedicated social impact arm, Zoom Cares, focuses on making a difference in three key areas: education, social equity, and climate change.

Ourselves

We give employees the flexibility to care for themselves and their families with a comprehensive benefits program that includes generous parental leave, health and wellness benefits, retirement benefits, and My-Time-Off (MTO), an extended vacation policy.

Source: Zoom Values

Zoom Benefits and Perks

Our benefits program for full-time employees helps support you at work and in your personal life.

Health benefits

Comprehensive medical, dental and vision insurance, plus mental health

Generous time off

Paid company holidays and My Time Off, our rich vacation policy

Financial planning

Personal finance coaching and tools

Stock benefits

Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program

Family benefits

Generous parental leave, fertility, and family planning benefits

Wellness benefits

Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app

Additional benefits

Book reimbursement program, pre-tax commuter benefits, electric vehicle reimbursement

Source: Zoom Benefits

Zoom Diversity and Inclusion

We want all Zoomies to feel comfortable bringing their whole selves to work. Our Diversity, Equity & Inclusion (DEI) team leads our company-wide effort to bring greater diversity and inclusiveness to our people and products, from our recruiting and hiring practices to the accessibility of our platform.

We view our efforts within 4 pillars:

Workforce

Workforce is about who and how we hire. We actively engage with external sourcing partners to invite the best and brightest talent from the broadest backgrounds to consider working at Zoom. We continuously take stock of how we evaluate candidates to ensure that they are getting a fair and equal opportunity to share their capabilities.

Marketplace

Our DEI Marketplace efforts are all about how we include and consider our customers, with the ultimate goal of creating better products and experiences with them in mind.

An example of our Marketplace efforts include leveraging our ERGs and strategic partners to provide feedback on product designs and features.

Workplace Community

Workplace is how Zoomies experience Zoom once they are here. Do they feel a sense of belonging to the organization? Do they have an opportunity to build networks and connections outside of their day-to-day roles?

Examples of our Workplace efforts include our Employee Resource Groups, employee-driven, volunteer groups that foster DEI in the workplace and encourage employee engagement and support.

Community

Our DEI Community efforts are focused on how we do our part to make the world more equitable for all. In partnership with our internal teams and external strategic partners, we forge partnerships that advance our DEI mission and Zoom’s core value of Care.

Source: Zoom Careers

Zoom Salaries

How much do zoom employees get paid?

The estimated total pay for a Software Engineer at Zoom Video Communications is $162,339 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $129,463 per year.

In addition, the estimated total pay for a Account Executive at Zoom Video Communications is $196,943 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $89,333 per year.

Furthermore, the estimated total pay for a Technical Support Engineer at Zoom Video Communications is $99,361 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $84,005 per year. The estimated additional pay is $15,356 per year.

Lastly, the estimated total pay for a Customer Success Manager at Zoom Video Communications is $141,243 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $92,088 per year. The estimated additional pay is $49,155 per year.

Source: Glassdoor Salaries

Zoom Employee Reviews

How does it feel to work for Zoom?

5.0 ★★★★★ - The best company I've ever worked for.

  • YES - Recommend
  • YES - CEO Approval
  • YES - Business Outlook
Pros

Every company has a statement saying they care about their employees, customers, and company mission, however few take steps to show this. Zoom truly lives by it's mission of delivering happiness.

*An absolutely fantastic company culture, the interview process is thorough and the result is a company of truly wonderful people who work to better the product, those around them, and themselves.

*Zoom offers truly competitive salaries, & in my opinion an unmatched benefits program. Forma(formerly twic) salary stipends, RSU's, Comprehensive medical cover, BYOD reimbursement, In-office lunches, regular in-and out of office events, and more. Zoom is constantly expanding and reworking their benefits to ensure they stay relevant & competitive.

*Flexible working hours and for the majority of roles, the freedom to work

Remote, Hybrid, or in office. Zoom trusts it's employees to get the job done and gives them the tools to do it where they are most productive & happy.

*Open and honest communication, and the best Senior leadership team i have ever worked under. Zoomies are encouraged to be open and honest with others and to share our ideas, and this is facilitated both in person & over our platform. In addition, the Senior leadership team at Zoom is absolutely incredible. In particular our CEO Eric Yuan is the kindest , most empowering & thoughtful leader I have ever worked for.

*Ample opportunities for Career development. Zoom provides their employees with several tools to exponentially grow their skills & knowledge within their role. More importantly Zoom encourages and sets aside time for employees to have regular development chats with their managers, and discuss where they would like to see their career go, and how their manager can help them get there.

*An excellent work-life balance. Zoom will regularly promote & remind employees to take time off & recharge, and in the shorter term we're encouraged to break up the working day, whether that's coffee with a coworker or complimentary guided meditation & workout sessions.

*An inclusive and truly diverse workplace. Zoom truly and simply does not discriminate, and as a result we have a wonderfully diverse and beautiful team.

Cons

The only Con to working at Zoom (internationally) is that it is a HIGHLY US centric company. With the majority of our employees & our Senior Leadership team in the US, international employees such as myself often have to work around several hurdles & will miss some opportunities that Zoom employees in the US have. For example, Zoom facilitates Daily events such as Yoga, Meditation, and full body fitness. This is an excellent initiative which i deeply support, however as an employee in Australia these are held at 1am, 2:30am, or 5:00am. Several of our company wide meetings also take place extremely late, or really early.

While it is impossible to accomodate for every timezone with one meeting, seeing alternating schedules to suit employees in the US, EMEA, and APAC timezones would be a fantastic solution.

Advice to Management

With Zoom continuing to expand internationally, it would be fantastic to see it support more of a timezone agnostic approach, so that zoomies around the world get equal opportunities.

- Aug 4, 2022 - IT Analyst in Sydney

More Reviews

5.0 ★★★★★ Great product, great culture, great team

  • YES - Recommend
  • N/A - CEO Approval
  • YES - Business Outlook
Pros

Various opportunity to learn as an engineer with huge code base

Fast-growing teams and product

Excellent colleague

Competive compensation

Good benefits

Cons

Growth-pain

Necessary but too complicated process(But it guarantees a good quality product)

- Sep 13, 2022 - Senior Software Engineer in San Jose, CA

Source: Glassdoor Reviews
  • HQ Location 55 Almaden Boulevard, 6 th Floor, San Jose, California 95113 US
  • Website Zoom
  • Remote Type