About Zapier

Zapier provides workflows to automate the use of web applications together. It is often described as a translator between web APIs, helping to increase worker productivity by saving time through automation of recurring tasks, and business processes such as lead management.

In addition, through an interface in which users can set up workflow rules to determine how its automation function, it orchestrates the flow of data between tools and online services that wouldn't otherwise communicate with one another.

For example, when a new business lead is added to a Google Sheets spreadsheet, that lead can be automatically entered into Salesforce and assigned to a sales representative. Additional team members can be alerted through Slack and the team lead can receive an email notification when the new lead has been contacted.

Lastly, Join us. From anywhere. We’re on a mission to Make Automation Work for Everyone. And we’re hiring!


Zapier Core Values

10+ years into Zapier's journey, our values continue to evolve.

In addition, Zapier's values invite us to adopt a shared set of behaviors. They connect us to our mission, our culture, and each other. They guide decisions, big and small. They remind us of who we are when we're at our best. Without values, we default to the majority, leaving us with hidden rules and no "Zapier way" to promote inclusion and define what's right.

Moreover, these five Zapier values were first published in 2018. In 2022, we reviewed our values and decided to retain and refresh them. We specifically updated our value descriptions and examples using input from across Zapier, with a focus on how each value relates to two of Zapier's essential focus areas: (a) customer impact and (b) diversity, inclusion, belonging, and equity (DIBE).

Lastly, the most successful Zapier team members embody these values. When setting the direction for our work, growing our team, and interacting with our customers, we look to our values to guide the way.

1. Default to action

At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week.

However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.

2. Default to transparency

We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work.

Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.

3. Grow through feedback

We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment.

Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.

4. Empathy over ego

Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team.

On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.

5. Build the robot

No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best.

Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Source - Zapier Cultural Values


Zapier Culture (How Zapiens Work!)

Freedom and flexibility

Spread across 17 time zones in dozens of countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work.

Learning on- and offline

You start your role with an immersive remote onboarding experience to learn about our product, culture, and business. Then meet your team to pick up new skills and tools. And the learning doesn’t stop there—ongoing feedback from your manager and peers is one of our five team values, and we continuously support your professional development.

Diversity, inclusion, and belonging

We’re building a global community—one where people from all backgrounds can thrive. We have regular open discussions on topics like gender equality, unconscious bias, and celebrating our differences. When you join our team, you agree to a code of conduct.

Interesting problems to solve

Our product integrates 5000+ online tools to make it easy for anyone to connect apps and get more work done. Supporting and evolving our product is no easy task itself, though. Our "build the robot" value yields outsized results, and our all-hands support approach gives everyone insights into our users’ experience.

Camaraderie from afar

100% distributed doesn’t hold us back from building bonds—daily conversation in chat includes non-work topics like #fun-cooking and #fun-scifi, weekly posts to our company blog show off pictures of pets and hobbies, and twice-annually, we come together for an all-team retreat that includes activities like crafting, basketball, karaoke, and rock climbing. We make space for everyone’s flavor of fun.

Source - Zapier's Culture


Zapier Benefits and Perks

  • Work from anywhere*
  • Take the time you need to renew. Most Zapiens take 4-5 weeks off per year for vacation & holidays, plus whatever sick time we need
  • Great healthcare + dental + vision coverage**
  • Retirement plan with company match
  • Stock options for every Zapien***
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance
  • Carrot Fertility benefit****

* Because Zapier is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Zapiens need to be authorized to work from their home location.

** While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

*** In the few countries where we cannot grant stock options, we offer a generous long-term cash incentive in addition to salary and profit-sharing.

**** Not all Carrot resources are available in all countries.

Source - Zapier Benefits


Zapier Salaries

How much do people at Zapier get paid?

The estimated total pay for a Customer Champion at Zapier is $79,978 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and is based on salaries collected from our users. The estimated base pay is $62,119 per year. The estimated additional pay is $17,859 per year.

In addition, the estimated total pay for a Software Engineer at Zapier is $127,319 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and is based on salaries collected from our users. The estimated base pay is $127,319 per year.

Lastly, the estimated total pay for an Engineering Manager at Zapier is $212,803 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and is based on salaries collected from our users. The estimated base pay is $166,458 per year. The estimated additional pay is $46,345 per year.

Source - Glassdoor Salary


Zapier Reviews

What is it like to work at Zapier?

5 ★★★★★ - Values-Driven and Product-Led

  • Yes - Recommend
  • Yes - CEO Approval
  • Yes - Business Outlook

Pros

  • - Fully remote culture
  • - Competitive base salary
  • - Product-Led roadmap and hiring planning means high stability and ability to navigate economic lows
  • - Strong, consistent alignment with core values at all levels
  • - Kind, supportive employees with many ways to connect and engage remotely
  • - Complex and difficult problems to solve as the company and products scale

Cons

  • - Still figuring out effective change management as we scale
  • - No gym reimbursement

-Aug 19, 2022 - Technical Recruiter

Reviews

5 ★★★★★ - Best company I’ve worked for

  • Yes - Recommend
  • Yes - CEO Approval
  • Yes - Business Outlook

Pros

  • -Empathetic, down to earth and smart employees. Just good people all around
  • -Very generous salary and benefits
  • -Wade is an incredible CEO that I believe in
  • -Very sticky product that customers love
  • -Incredible work-life balance

Cons

  • -There’s a small, vocal group of employees that seem to find anything to complain about. I chalk it up to lack of work experience—we have it very good and some take it for granted

Advice to Management

Keep hiring good people and push the envelope. I love my co-workers and company leadership. Very excited to contribute to Zapier’s bright future.

May 19, 2022 - Marketing Manager

Reviews

5 ★★★★★ Building something awesome together!

  • Yes - Recommend
  • Yes - CEO Approval
  • n/a - Business Outlook

Pros

  • - Mission-driven organization - Respect and empathy for customers - Transparent culture - High degree of flexibility for when/where work happens - Big investment in employee learning and growth

Cons

  • - Typical growing pains that come with scale, but transparent culture helps

Nov 19, 2022 - Anonymous Employee

Reviews

5 ★★★★★ Building something awesome together!

  • Yes - Recommend
  • Yes - CEO Approval
  • Yes - Business Outlook

Pros

  • Fully remote company for a decade

Cons

  • - Poor diversity and representation at the executive level

Nov 7, 2022 - Sr. Customer Success Manager in Portland, OR

Source: Glassdoor Reviews

  • HQ Location 548 Market St. #62411. San Francisco, CA 94104-5401
  • Website Zapier
  • Remote Type