About Help Scout

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 8,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.

Help Scout Salaries

The average Help Scout salary ranges from approximately $50,274 per year for Content Writer to $181,976 per year for Senior Product Designer .

In addition, the highest-paying job at Help Scout is Virtual Chief Financial Officer with a salary of $90,988 per year.

Source - Glassdoor

Help Scout Benefits & Perks

  • Competitive salary
    • Everyone is paid based on a formula that’s public to employees and optimized for fairness. You are paid the same no matter where you live.
  • Health and retirement
    • We invest in 100% health and dental for your family, life/disability insurance, and retirement savings (1% 401k match in US) for all our teammates.
  • Flexible time off
    • We recommend four weeks, but it’s flexible. New parents get twelve weeks to welcome a new family member. Stay 4 years and take a sabbatical!
  • International travel
    • Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Spain, and the US.
  • Stock options
    • Every employee has the opportunity to become a shareholder and be part of the company’s success. We also have a public formula for option grants.
  • Investment in you
    • In addition to a laptop and the basics, we help fund your home office, co-working space, personal development, and more.
    • HQ Location Boston, Massachusetts, US
    • Website Help Scout
    • Remote Type