At Files.com, we build technology so businesses can manage file transfer and security at scale. We are private equity backed, profitable, and lead our industry in terms of revenue per employee. This means that each and every team member is able to have a high degree of direct responsibility and impact.
In addition, Files.com has been providing enterprises with secure,integrated, cloud native file transfers for 10+ years, servicing 6500+ global customers across key industries like healthcare, finance, media, technology, and more.
Source - Files.com
Files.com Career Core Values
We are an opionated group of people, and these are our core beliefs:
1. ON HIRING
The best way to attract and retain top talent is by being an amazing place to work.
A company is only as good as its people, and the best people can go anywhere. We want as many great people as possible to decide to call Files.com home. Beyond benefits and pay, we invest heavily in the actual experience of working here. Read on to see how we do that.
The best employees have both academic foundations and practical experience.
We want people who understand how things work and why they work the way that they do. And we also want people who have real world work experience, ideally at a company that's even more successful than us. Being able to teach you would be great, but being able to learn from you would be even better.
Recruiting and hiring top talent is the hardest challenge we face.
When it comes to hiring, we are in direct competition with giants like Google, Apple and Facebook. We dedicate a disproportionately high amount of money, time, and resources to the hiring process to give ourselves the best chance of success.
Every team member should participate in the hiring process.
We require a YES from every interviewer that speaks to a candidate, and anyone on any team can be an interviewer. This means that you have direct influence on protecting the caliber of your team.
Everyone should learn at least one programming language.
As a process-driven company that strongly believes in building things, we want everyone at the company to take part in creating automations rather than performing rote tasks.
2. ON SECURITY
The need for cybersecurity is greater now than it ever has been.
Cyberattacks have become more frequent and we expect their frequency to continue increasing in the coming years. Ultimately, we are a security company, because any company that protects data for its client is fundamentally a security company. And we take that responsibility very seriously.
If a service is advertised as secure, it better be very secure.
We hold ourselves to very high standards when it comes to security. We don't just want to pass a SOC audit, we want to do everything possible to protect our customers' data as if it were our own.
Security is everyone's responsibility, even our customers.
We resolve to keep our customers secure against evolving threats, even if it means they might have to do some work on their end to keep up with a changing security landscape.
Security policies, procedures, and controls are important.
We are disgusted by companies that don't take their documentation of controls seriously. We have completed a SOC-2 audit of our security controls and we are re-audited annually.
3. ON ENGINEERING
The best engineers tend to be polyglots with a wide variety of programming language experience.
We don't hire for specific programming language skills, but rather look for engineers who are fluent in several languages. We want our staff to be adaptable and ready to evolve for what's next.
Building great technology products requires a great internal infrastructure.
We have Continuous Integration, a full staging environment, and considerable test coverage. We built our own application deployment system. We self-manage our server environment on Amazon Web Services and custom hardware.
Always use the right tool for the job.
Engineers should support what they build.
We expect our teammates to take responsibility for the engineering decisions they make. If there are performance problems in production, nobody should have to chase anyone down. All engineers participate in 24/7 on-call rotation and all engineers speak to customers.
4. ON PRODUCT
We believe in building products that we actually use ourselves.
We are our own toughest critics and we put all of our products through their paces every day.
Our products will never be finished.
The pace of change in the world will never slow down. It's our responsibility to continue to evaluate how our products compete in the marketplace and to evolve them to stay up to date.
Talking about features often takes longer than building them in the first place.
We eschew long prioritization meetings, and just go build things as fast as we can.
In many ways, the UX is the product.
A feature is no good if nobody can find it or use it. We commit to having great UX and design that is both beautiful and functional.
5. ON OPEN SOURCE
We believe in using open source tools and components wherever possible.
We aren't afraid to go under the hood and make changes to the open source packages that we use. And indeed, we maintain an internal patch set to just about every major codebase we leverage.
We believe that open source only works if companies give back.
We encourage our engineers to contribute improvements to the open source projects we use. If one of our staff agrees to speak at a conference, we pick up the tab, and we encourage our people to get out there and talk about what they're up to.
Source - Files.com Core Values
Files.com Career Benefits and Perks
We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.
1. FINANCIAL Benefits
High Starting Salaries
As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.
We reward our high performers for one simple reason: they've earned it.
Equity Option Grants
As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.
401(k) With Generous Employer Match
Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.
New Hires receive a $1,000 starting bonus. No strings attached.
Company-Issued MacBook Pro
You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.
Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.
Employee Assistance Program
We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.
2. HEALTHCARE Benefits
We believe in providing our team as much choice and control over their healthcare as possible. So we leverage Rippling, a professional employment organization (PEO), to manage the payroll and healthcare benefits for our employees. Rippling uses its buying power to negotiate low rates with lots of different healthcare providers, including many local providers.
You will be able to use the Rippling portal to select your own preferred plan, with deductibles and family coverage options for each person's individual needs.
For all healthcare coverages, Files.com pays for 100% of your costs and 75% of your significant other and dependent costs, up to the cost of of a $2,000 deductible base plan. If you decide to upgrade your coverage (such as choosing a lower deductible or different carrier), we simply deduct the additional cost from your paycheck.
Comprehensive coverage with low premiums for employees and families.
Ability to choose between a Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), or Health Maintenance Organization (HMO)
Coverage for preventive and diagnostic services like semi-annual exams, x-rays, cleanings, and coverage for more major events like fillings, extractions, or root canals.
Plans designed to encourage you to maintain your vision through regular eye exams and help with expenses for contacts, lenses, frames or surgery.
Employer-provided $50,000 Basic Life & AD&D policy, which employees have the option to supplement.
The company provides short and long-term disability insurance.
Flexible Spending Account (FSA)
Ability to set aside pre-tax money for out-of-pocket medical expenses, such as prescriptions, over-the-counter medicine, or vision care.
Access to providers based on region including Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, Group Health, Kaiser Permanente, MetLife, Tufts Health Plan, VSP, WageWorks, and UHC among others.
3. TIME AWAY Benefits
Vacation and Holidays
We encourage our employees to take time off and enjoy all that life has to offer. Employees are eligible to accumulate up to 4 weeks (20 days) of paid time off (PTO) and receive 11 company holidays.
Growing A Family
We offer paid time off for growing a family, whether by birth, adoption, or fostering. Eligible employees may take between 2 to 12 weeks of paid leave.
Employees may take up to 4 days of paid bereavement leave for the death of an immediate family member. Bereavement days do not count toward an employee's PTO.
4. EXPLORATION Benefits
Paid Business Trips
You will travel to in-person meetings with your team and the entire company to meet and work together face-to-face. These meetings are in cities that are fun to visit. In the last few years, we've been to Austin, Orlando, New Orleans, San Diego, Las Vegas, New York City, and Nashville among other destinations. We also support attending trade shows and conventions, especially if you are willing to speak at such an event.
We invest in continued learning opportunities for our staff. We reimburse employees who attend conferences, participate in speaking events, and pursue certifications to improve their skills.
Source - Files.com Benefits
Files.com Career Salaries
How much do people at Files.com get paid?
The average Files.com salary ranges from approximately $87,612 per year for Customer Success Engineer to $168,684 per year for Senior Front End Engineer .
In addition, the estimated total pay for a Senior Software Engineer at Files.com is $165,388 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $138,597 per year. The estimated additional pay is $26,791 per year.
Moreover, the estimated total pay for a Sales Development Representative (SDR) at Files.com is $117,358 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $70,039 per year. The estimated additional pay is $47,320 per year.
Lastly, the estimated total pay for a Accounts Receivable Specialist at Files.com is $68,762 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $64,522 per year. The estimated additional pay is $4,239 per year.
Source - Files.com Salary
Files.com Career Reviews
Is files com a good company to work for?
Let's review files.com current and past employee reviews.
5 ★★★★★ - Fantastic place to work with huge potential!!
- Yes - Recommend
- Yes - CEO Approval
- Yes - Business Outlook
"I couldn't be happier at Files.com. My coworkers are all intelligent and kind. My job makes a huge impact here. The company is a legitimate rocketship."
"It's really exciting and there is very little tape to produce something that becomes part of the process or culture. That being said, there is a lot of work to be done here."
Advice to Management
"Hire more people. We've made incredible strides in our sales because of how great the platform is and our biggest limiting factor is if we can keep up with our revenue growth. Maintain the course!"
-Nov 28, 2022 - Anonymous Employee
5 ★★★★★ - Great Platform with Great Coworkers
- Yes - Recommend
- Yes - CEO Approval
- Yes - Business Outlook
"The platform itself is actually really cool, and the engineers behind it are some of the best coworkers I've worked with. When you are working with great people it makes even the hardest days less difficult. It is very clear that no matter the department, everyone shares a genuine desire to improve and support a great running platform. There is never a dull day, and the ingenuity of those that utilize the service is amazing. The Company is very transparent about goals and financial numbers. There is a great work-life balance, which was one of my primary requirements when taking on the role. There is quarterly~ in-person meetings, but these have typically been short, and productive/fun. Security is a top focus, and is strong in the culture. This was originally one of the reasons I accepted my position."
"Fast-paced, which is a negative for some, but for others it may not be. Rapid growth, which has growing pains, they are/have been addressed."
-Nov 6, 2022 - Customer Support Engineer
5 ★★★★★ - Awesome Team and Challenging Work
- Yes - Recommend
- Yes - CEO Approval
- Yes - Business Outlook
"The team at Files.com is part of what makes it stand out. Co-workers are dedicated and smart, and care about what they do. The team is currently growing substantially, so there are some growing pains, but overall definitely a positive."
"They more than check my boxes for benefits, so no complaints there. I particularly appreciate the 401(k) match, and the set amount of PTO (as in, I like knowing how much PTO I have and can take)."
"The work is certainly challenging; not an environment for coasting by. I'm happy with that, but I know that is not for everyone."
"Meetings are also short and effective."
"I wish there was more training around the actual platform. There are a lot of training materials about the company, and all employees have a free Files.com account, but there is not a lot of in-depth training on all of the features and capabilities."
-Jun 8, 2022 - Anonymous Employee
Advice to Management
"More training around the Files.com platform."
Source: Files.com Reviews