As the Senior Program Operations Manager, Community Powered Growth (CPG) team, you will be taking part in a pilot project aiming at a global program launch. Working in iteration mode, you should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the CPG Team and business priorities. More specifically, you will partner with the Enablement and Host Comms leadership, as well as cross functional partners, on multiple initiatives from delivering on centrally run strategic programs to defining and executing content and training that will accelerate Airbnb’s growth.
A Typical Day:
Support the overarching enablement strategy for internal teams
Support the constant improvements of existing processes and collaborate with cross-functional teams to implement them
Work with the Host Education and Comms Team to create content that teaches “ the Art of Hosting” to external audiences.
Support external content strategy - including but not limited to content creation narrative building, messaging, positioning, training, etc.
Use learnings from pilot to inform program changes and opportunities
Support recruitment process adaptations to new countries (language, local regulation,....)
Lead presentations to external audiences to drive interest in the programs
Minimum 8 years in experience demonstrating success managing complex projects from start to finish
Full professional fluency in French and English
Excellent verbal and written communication skills
Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions
Professional and consistent work habits, strong work ethic, driven to achieve company goals
Proven ability to succeed in both collaborative and independent work environments
Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
Strong team player with a track record of cross functional collaboration.
This position is a fixed-term contract (FTC) for 12 months.