As a Senior Market Manager, you will be responsible for the supply health and growth in Mexico & the Caribbean, and Central America by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.
Build and manage partner relationships within assigned territory - South West Mexico & Caribbean and Central America
Proven ability to handle operational complexity and ability to maximize the impact of resources
Experience designing regional sales plans
Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts.
Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
Support host community programs in your region
Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
Prospect and onboard new, high-quality supply in your assigned geography
Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
Hold regular optimization calls and business reviews with your partners
Develop strong and long-lasting partnerships
Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
Respond to and deliver exceptional service to your professional hosts & hotel partners in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success.
9+ years of experience in new sales, account management, and partner support
2+ years of hospitality/travel industry experience is a plus
Strong time management and prioritization skills
Proven track record of being able to effectively work a leads pipeline or book of business
Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
The ability to get things done with constantly changing priorities, projects, and deadlines
Able to travel to assigned markets (when business travel resumes)
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Proven experience working cross-functionally
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
Charismatic self-starter who is resourceful and self-sufficient
Fluency in English and Spanish, French would be a plus
To help expedite the process of your application, please submit your resume in English.
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: email@example.com.