As a Senior Customer Success Manager you will work with our largest, high growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll develop creative marketing strategies and share valued best practices. Further, you will work closely with the Head of Customer Success and the rest of the management team to share customer insights and ensure that Postscript continually improves in order to best serve your customer base.
This role is fully remote in North America.
Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
Own account growth through renewals and upsell opportunities
Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
Triage technical issues with the customer and the Postscript support team
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
What We'll Love About You
4+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management
Experience with technical products and/or demonstrated technical aptitude
Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
Passion for helping customers and being a teacher
Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
Proactive problem solver. High reliability and outstanding follow-through
Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
Ability to make any customer smile and deliver a great experience
Receptive to feedback and quick to iterate
Remote work experience desired
What You’ll Love About Us
Salary range of USD $81,600 to $110,000 base plus variable and significant equity regardless of location
High growth startup - plenty of room for you to directly impact the company and grow your career!
Remote team - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
Other great perks, such as home office stipend
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.