We’re seeking a hard-working Sales Specialist to help introduce potential customers to all that SimpleTexting has to offer. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable handling a high volume of conversations (primarily via chat), switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the first point of contact for people new to SimpleTexting.
SimpleTexting is a SaaS company that makes it easy for businesses of all sizes to text their audience. Our customers use us to send marketing campaigns, important alerts, and have two-way sales and customer support conversations. Over the last decade, we’ve helped countless organizations better communicate with the people most important to them. We continue to set ambitious goals and are looking for someone who can help us meet them.
SimpleTexting is proudly part of Sinch SaaS, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
This Role Is For You If:
You love to talk, actively listen, and get people excited about a new service
Multiple chats and calls happening at once doesn’t make you sweat
You thrive in fast-paced environments
You’re as comfortable hopping on the phone as you are writing super clear emails
You don’t just stop after answering the initial question asked, but go above and beyond in discovering how best to help a customer
You have no shame geeking out about business and technology
$65k OTE. Salary will be evaluated based upon experience.
Respond to email tickets, online chats, or phone calls to help potential SimpleTexting customers get signed up and started with the platform
Explore the needs of potential customers and help them take the first step toward succeeding with SimpleTexting
Qualify customers and get them connected with an account executive where appropriate
Answer customer questions about how SimpleTexting can work for their business
Become a SimpleTexting power user; provide accurate, valid and complete information by using the right methods/tools
Build sustainable relationships of trust through open and interactive communication
Work with customer service manager to ensure proper customer service is being delivered
Helping to write excellent help documentation – both for internal use and for our customers
Go the extra mile to engage customers
The preferred candidate will be able to demonstrate the following skills and experience:
English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers, preferably in a sales role
Demonstrable critical thinking, communication, and creative problem-solving skills
Experience qualifying and evaluating customer needs
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity with chat and CRM platforms
Bachelor’s degree, preferably in a related field of study
2+ years in customer-facing role, preferably in a sales role