Remote Job Description

As the Senior Manager for our Billing and Revenue Zone, you will lead a team of talented Product Managers in building Zapier’s next generation of payments and monetization experiences in service of our mission to make automation work for everyone. We have ambitious plans to grow Zapier, and we need a cross-functional leader who understands how to distill the needs of our customers and internal stakeholders to capture the value of our new product offerings.

You'll partner closely with our Product teams, Finance, and Pricing & Packaging to define how Zapier scales our billing platform and monetizes new product offerings in the coming years. You’ll be responsible for identifying and executing on the growth levers within our monetization and payments space, and lead your PM team in pursuing the right opportunities at the right time.

An ideal candidate has experience partnering with executive stakeholders and across the org to understand their needs and how to prioritize and deliver payments and monetization solutions that enable them to capture value for our new product capabilities. You have experience understanding complex technical issues, making sense of the abstract and creating an easily-understood narrative to represent your strategy across the org. You’ve got experience with sizing new opportunities and building a business case to evaluate new areas of investment for maximum impact.

  • Location: Americas. UTC/GMT -7 to UTC/GMT-4

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.


About You
Leadership : You are an experienced product leader in the area of payments or monetization; you bring experience in subscription based products, bringing new SKUs to market, or B2B SaaS is a bonus. You have at least four years of experience building and managing a team of high-performing product managers. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You encourage diversity of ideas and know that the team is collectively stronger than any individual.

Strategy: You communicate the vision for your team and then make it happen. You work with leadership to define how we’ll scale our payments and monetization goals and build a 6-18 month roadmap for how you'll solve those problems. You know how to evaluate when to build vs buy and how to prioritize work for short and long term impact. You can work with your team to break a vision down into goals and roadmaps and have experience leading multiple teams through execution towards the strategic vision. You understand how to balance being in the weeds to make clarity and when to work through your team to deliver results.

Outcomes: You know how to get results. Through collaboration with your team you routinely deliver meaningful results for the business. You have a strong sense of accountability for outcomes and you share and celebrate and build momentum around positive results. You learn and course correct when you don’t get the results you want.

Systems Thinker: You understand how various parts of the product and platform fit together into a comprehensive solution and have a strong intuition for how changes impact systems and teams. You keep your team thinking a step ahead to enable a growing number of product lines and strategies to come to life.

Data Driven: You are able to use data to discern insights that help drive roadmap planning and quarterly goal setting. You understand how to evaluate a business opportunity and create a model to evaluate investment areas for maximum business impact. You know how to measure the results of your work and understand its downstream effects. You are able to coach your team to do the same for their areas. You can use self-serve data exploration tools to support your own decision making.

Customer Oriented: You can effectively leverage user feedback to uncover unmet needs and are a compelling example to your team of the importance of user input. You consider the user experience as well as the monetization opportunity and understand how to balance the two.

Skilled Communicator: Zapier is a 100% remote team and writing is our primary means of communication. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project. You understand how to communicate with executives for buy-in on your strategy and how to vary that communication when working with partners or team members.

Team Builder: You are able to build up and motivate people and teams. You understand the benefits of building a diverse and inclusive team. You understand that leading a team is about coaching and mentoring people, growing their capabilities, and helping to create the environment for the team to be successful. You connect your team's work back to objectives the management team cares about, helping the team to understand the importance of their work.

Optimizer: You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.


The Whole Package
Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

  • Competitive salary and bonus program

  • Equity for All: Stock options (or equivalent) for every Zapien

  • Healthcare + dental + vision coverage*

  • Fertility and Adoption Assistance

  • Retirement plan with 4% company match*

  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice

  • Annual all-company retreat

  • 14 weeks paid leave for new parents of biological or adopted children

  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

  • Take the time you need to renew. We encourage Zapiens to take at least 10 days off each year. Most of us take 25 days off per year for vacation & holidays, plus whatever sick time we need.

  • Opportunity to work with Zapier’s amazing partners network

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.