Remote Job Description

THIS POSITION IS FOR CANDIDATES BASED IN THE PHILIPPINES OR EQUIVALENT PAY PARITY.

We are looking for customer-centric individuals to elevate our Facilities' customer experience. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in pressure environments. This is a fully remote position. Starting pay is $700 USD per month with increases based on performance reviews. 

Day-To-Day Responsibilities

  • Process customer contact and deliver prompt solutions through phone, chat, and email
  • Communicate and collaborate with different departments
  • Investigate, research, and resolve customer issues
  • Handle tough and dissatisfied customers politely and professionally
  • Track and follow up on all customer requests in a timely manner
  • Manage conflicting priorities
  • Defuse angry customers
  • Provide outstanding and exceptional customer service.
Your First Days

30 Days

You have completely grasped the dispute-handling workflow, primary tools navigation, and proper escalation procedures.

60 Days

You are consistently hitting targets and team metrics.

90 Days


You are a customer champion; your extreme curiosity leads you to frequently make recommendations on how the team can improve our daily work with our customers. You are meeting our uncomfortably high standards


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