THIS POSITION IS FOR CANDIDATES BASED IN THE PHILIPPINES OR EQUIVALENT PAY PARITY.
We are looking for customer-centric individuals to elevate our Facilities' customer experience. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in pressure environments. This is a fully remote position. Starting pay is $700 USD per month with increases based on performance reviews.
Process customer contact and deliver prompt solutions through phone, chat, and email
Communicate and collaborate with different departments
Investigate, research, and resolve customer issues
Handle tough and dissatisfied customers politely and professionally
Track and follow up on all customer requests in a timely manner
Manage conflicting priorities
Defuse angry customers
Provide outstanding and exceptional customer service.
Your First Days
You have completely grasped the dispute-handling workflow, primary tools navigation, and proper escalation procedures.
You are consistently hitting targets and team metrics.
You are a customer champion; your extreme curiosity leads you to frequently make recommendations on how the team can improve our daily work with our customers. You are meeting our uncomfortably high standards