Remote Job Description

Zapier is looking for a Director of Pricing, Packaging, and Monetization who’s excited to be Zapier’s Pricing and Packaging Expert. We hope you love the intricacies of Product-Led Growth, ensuring that every customer finds the appropriate package, and ensuring that we effectively monetize our high-value accounts while maintaining our affordability for our solopreneurs and very small businesses. This is currently a high-level Individual Contributor (non-manager) role. If you want to make a high-level impact on the company’s strategic goals, read on!

Zapier is on a mission to make automation work for everyone—and our global, all-remote team is what makes this work possible. If you’re interested in continuing your career at a fast-growing and profitable startup, then read on…

About You
  • This isn’t your first rodeo. You have 8+ years of Business Strategy, Operations, or Management Consulting experience, with a minimum of 2 years specialized in Pricing and Packaging.
  • You have deep understanding of Subscription Pricing and Packaging, along with value addons.
  • You’re decisive, but willing to revisit when presented with new data. You’re highly organized, understand priorities, and thrive in a fast paced environment.
  • You have an entrepreneurial spirit. You’re a self-starter and thought leader. You have a desire to make high impact changes and challenge the status quo.
  • You’re always thinking about incentives. You’re enthusiastic about the way that different pricing mechanisms can guide user behavior
  • You’re resourceful. You love a challenge, and you enjoy getting creative to solve problems. You are highly adaptable and are energized by new challenges.
  • You love data. You analyze everything, look for trends, and always ask why.
  • Data drives your strategy. You can interpret a dataset and identify potential growth opportunities.
  • You care about the nitty gritty. You are detail-oriented and driven to understand every variance.
  • You’re confident. You have the ability to push back on executive level stakeholders when there’s conflicting goals and needs.
  • You're eager to take on any project that comes your way no matter how big or how small.
  • You love to collaborate. You are excited to regularly connect with leadership and other stakeholders.
  • You’re an excellent communicator. You can explain complex ideas to senior business leaders through verbal and written communication.
Things You Might Do
Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Run our Pricing Council - we currently run pricing changes via an internal stakeholder group known as the pricing council. You’ll own this meeting as well as be the primary decision maker.
  • Work with our new-product groups to develop MVP pricing for new products.
  • Collaborate with our Build organization to optimize pricing of the core Zapier automation product.
  • Work with our go to market leaders to establish better price differentiation for our multi-user packages.
  • Collaborate with a product team to test and iterate on different packaging variants.
  • Engage an external consulting partner for an in depth user research and pricing study.