Administrative & Operations Specialist PI
- Simple Texting
- Full Time
- Other
- Remote-Asia
- Other
Remote Job Description
We are seeking a hard-working Administrative / Operations Specialist to join the Sinch Service Implementation team. You’ll be a dedicated resource to Sinch’s SMB Business Unit, assisting the SimpleTexting, MessageMedia, and Clicksend teams and their North American customers.
You’ll be part of a dynamic multi-location team that helps glue the rest of the company together by performing a wide range of administrative and operational tasks. Specifically, your focus will be working with external service providers to get what a customer wants. For example, if a customer needs assistance acquiring a phone number, you would perform the tasks needed to acquire the number and then pass the number along to another internal team via a ticketing system to ensure it is provisioned. Sinch is a very large company, but you’ll have a unique window into its operations and will be empowered to make things happen.
This is an entry-level position, but prior experience working in company administration or operations is a plus. The ideal candidate will be detail oriented, comfortable quickly switching gears, passionate about helping people, and willing to jump into things at a moment's notice.
SimpleTexting is proudly a part of Sinch SaaS, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
Responsibilities
- You’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
- Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues
- Participate in writing excellent help documentation—both for internal use and for our customers
- Escalate bugs to our customer technical support team
- Work on specialized projects, as you become more comfortable in the role
- Become a SimpleTexting power user—before you can support others, you must know the product yourself
This Role Is For You If
- Excellent communication skills; you have a strong grasp of English
- Extreme attention to detail; you notice everything
- Highly organized; you can manage and prioritize several different projects
- Tech savvy; you also are proficient with spreadsheets
- Demonstrable critical thinking; you have creative problem-solving skills
- Self-starter; you have a positive attitude and enjoy learning new things
We are looking for someone who is happy to jump in and help with a little bit of anything and everything.
Required Qualifications
- At least 1 year of experience working in administration, operations, or similar positions
- Excellent communication skills; you have a strong grasp of English
- Demonstrable critical thinking and creative problem-solving skills
- Extreme attention to detail; you notice everything
- Highly organized; you can manage and prioritize several different projects at once
- Tech savvy; you are proficient learning new software apps, systems, and platforms
- Self-starter; you have a positive attitude and enjoy learning new things
Bonus Points
- Experience working in a SaaS company
- Experience using software in the telephony or IT services industry
- Exposure to SMS (messaging) business applications, terminology, and wireless carrier processing processes
- Experience using SaaS applications like Salesforce or Atlassian Service Desk/JIRA
Location
- Remote (based in the Philippines)
Compensation and Benefits
- Compensation will be based upon current experience and market standards
- This is a full-time position with a set schedule during US daytime hours
- Generous time-off policy - take the time you need to operate at peak performance
- Remote