G2 is looking for a motivated, creative User Community Specialist to jump in and contribute to the Outreach team, which is responsible for user acquisition and engagement, as well as the quantity and quality of user-generated content (UGC). This role involves working directly with our users to enable a smooth experience on G2, support new UGC types like video reviews, and providing general support through our help desk tool. Members of the Outreach team work together as well as with other teams in the company, including product, marketing, and sales, to ensure we have the largest and most trusted collection of users and UGC.
G2’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 1,100,000 independent and authenticated user reviews read by nearly one million buyers each month. Our model brings transparency to B2B buying - changing the way decisions are made.
Manage requests from our user community about account access, review submissions, reward delivery from promotional campaigns, and other related asks
Provide resolutions to users in a friendly and timely manner via our help desk tool, third-party review sites, and social channels; supporting team adherence to service-level agreements
Assist in the development of user and UGC generation campaigns
Support internal stakeholders and customers in video review gathering, production, and delivery of video assets
Contribute to our charitable review-generation program, G2 Gives, and collaborate with internal and external stakeholders to launch new campaigns and deliver donations
Capture, analyze, and share user feedback, common issues, and other learnings with internal stakeholders to drive improvements and inform decision-making
Collaborate with stakeholders across the Outreach team to drive impact to team goals
1-3 years of experience in web-based customer service, community management, or a related role
Communicate clearly and effectively in writing and in person
Strong problem solving and technical troubleshooting skills
Strong prioritization and time management skills
Proactive self-starter and able to work both independently and with a global team
Experience in software, tech, and/or user-generated content (ideal but not required)
Why we love G2
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.
We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.