Remote Job Description

Are you a technical program manager (TPM) who is passionate about partnering with teams to build software with operational excellence? Do you seek ways to turn a challenge into an opportunity, or find ways to improve an excellent product? If so, then join Twitch's Operational Excellence team!

Twitch's Operational Excellence team provides excellent tools, processes, and mentoring for all Twitch engineering teams to achieve high availability, productivity, and cost efficiency. As a TPM reporting to the Head of Operational Excellence, you will lead central programs that impact all of Twitch and partner with engineering, product managers, and business leaders, and represent the larger Twitch TPM community.

You can work in San Francisco, CA; Seattle, WA; Irvine, CA; New York, NY; and remotely.

You Will:

  • Lead central programs that set goals and track our engineering teams' progress
  • Plan, execute, and monitor programs and manage risks
  • Proactively remove program obstacles and chase down loose ends
  • Identify short and long-term improvement opportunities, provide actionable recommendations and influence partners to implement durable solutions.
  • Troubleshoot and resolve technical challenges for our customers and validate new integration launches
  • Be a technical liaison between Twitch, AWS, business and product/engineering teams

You Have:

  • 5+ years of technical program management experience, where you worked directly with engineering teams
  • Strong software/system engineering background with a deep sense of ownership, collaboration, and empathy·
  • Experience with cross-functional programs at scale involving partner teams inside and outside your organization, building processes, and coordinating releases
  • Focus on results and outcome, not just process - you have experience establishing processes that are appropriate
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product or architectural roadmap
  • Effective communication (written and verbal) with all stakeholders across different teams
  • Curiosity to dig several layers deep into technical solutions with an eye toward continuous improvement

Bonus Points

  • Experience with cloud or distributed software architectures
  • Experience with JIRA/Confluence
  • Understanding of gaming, streaming, and online entertainment


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Lunch Served Daily
  • Free Snacks & Beverages
About Twitch

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.