Remote Job Description

As a Senior Customer Success Manager, you will work with our top accounts to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales/post-sales process and technical details of mobile SDKs / APIs, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user. You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

Note: Majority of accounts will be in the West Coast timezone.

As a Senior Customer Success Manager, you'll get to:

  • Demonstrate how marketing teams, product managers, and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits.
  • Work with 5-10 strategic accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Work with the growth team to design and execute customer success campaigns.
  • Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, support, marketing, and engineering.
  • Make every Branch user happy with every interaction, regardless of deal size.
You'll be a good fit if you have:

  • 5+ years of experience in a customer/client-facing role such as Customer Success Manager or Technical Account Manager.
  • Prior experience in either ad technologies, marketing email platforms, mobile tech, or mobile analytics or enterprise SaaS platforms.
  • Confidence in having technical conversations with technical and non-technical points of contact.
  • Problem-solving skills around technical, product, and business questions.
  • Ability to build great relationships with both non-technical and highly technical customers.
  • Contribute to the success of a fast-paced and growing organization.
A little bit about us: 

  • Branch has raised more than $330M from investors such as NEA, Founders Fund, and Playground Ventures. 
  • We are headquartered in Silicon Valley and have presence all over the world.
  • Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
  • In 2020, we are recognized as one of Forbes Best Startups, Great Places to Work, and Bay Area Best Places to Work.
  • We have more than 3 billion monthly users and are partnered with over 50,000 apps.
If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives, and we can’t wait to show you what we have to offer!