Remote Job Description

As Phone Platform API Product Manager, you will help shape our API capabilities for Zoom Phone, enabling our partners to integrate with Zoom Phone and bring Zoom Phone capabilities into their applications. You will work closely with product managers on the phone team to understand the greater roadmap, milestones and functionality. Your goal is to ensure Zoom Phone can continue to evolve into a powerful platform.

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

  • Serve as the point person for your product area to leadership and across the organization. 
  • Understand the competitive API landscape in telecommunications and how each competitor serves developer needs/trends
  • Have a clear understanding of how developers serving our customers can be segmented and profiled into distinct personas and their core needs
  • Define developer needs and personas and help guide deals in the pipeline towards the right integration solution
  • Be aware of integrations in the pipeline and understand future API needs and the revenue tied to those needs
  • Formulate our API strategy, development sequence and prioritization framework
  • Define the external API framework for each upcoming feature and work closely with the platform team to build and deploy the new APIs along side the new features
  • Work with the platform team to design and develop API frameworks in a timely manner to align with the Zoom Phone roadmap
  • Work cross functionally to ensure the APIs you launch interoperate with other products in the Zoom product suite
  • Understand various business models utilized by partners and developers and how API pricing decisions may affect those partners
  • Work with developer relations team to develop educational content for developers, helping them onboard faster
  • Use data to make good decisions when confronted by ambiguity. Analyze API KPI’s to identify, size and prioritize areas for improvement. Develop regular reporting as needed.
  • Understand technical dependencies and be able to communicate what's needed to our engineering teams
  • Drive technical partnership and integration with 3rd party (commerce) applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects. Work closely with Zoom’s Platform and Marketplace team to influence API and platform decisions. 
  • Evangelize the phone platform to internal stakeholders, development community and customers
  • 8+ Years Product Management experience.
  • Ability to crystallize vague concepts into concise plans.
  • Deep experience with communication API ecosystems and PaaS
  • Strong background in development trends and developer needs
  • Experience building out APIs for SaaS products and evolving those products into platforms
  • Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly. 
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