Remote Job Description

As the People Ops Coordinator, you will provide essential support to BetterUppers as they navigate the employee experience at BetterUp (e.g. programs, tools, and benefits). This is a great opportunity to support critical HR functions including employee onboarding, benefits administration, document management, and recruitment. You will uphold high craftspersonship with a high emphasis on working with unprecedented speed and quality. Effective and efficient time management with a desire to improve processes will be essential. Our ideal candidate has exceptional professional interpersonal skills, a passion for customer service, and thrives in a fast paced, ambiguous environment. You’ll have the opportunity to expand your responsibilities as the team grows, so taking initiative and ownership of this role will be critical to your success. 

Responsibilities: 

Impeccable Data and Process Management:

  • Collect and process new hire forms and assist with onboarding new employees globally, including conducting background checks, verifying I-9 employment eligibility, and creating and maintaining employee profiles
  • Maintain and update data in our HRIS system, and audit for accuracy and compliance
  • Maintain HR Intranet with relevant policies and documents
  • Shape the future of the new employee onboarding experience by helping to automate and streamline processes
  • Provide HR administrative support with billing auditing, purchase order reqs, vendor contracts, and auditor requests
  • Create reports for management, and analyze data for accuracy
  • Collaborate with the payroll and recruiting team to provide accurate reports for payroll processing and recruiting programs, respectively 
Support World-Class Employee Experience:

  • Serve as first point of contact for employee inquiries and respond to HR questions
  • Provide employment verifications and respond to agency inquiries
  • Assist in administering weekly new hire orientation, and ensure a positive onboarding experience
  • Support U.S. benefits administration and assist with annual benefits open enrollment planning and execution
  • Coordinate monthly HR events and programs (ie. Lunch N’ Learn sessions, Employee Anniversary Program…etc…)
  • Support HR team with special ad-hoc projects as needed (ie. generating reports, organizing trainings and events, company communication...etc...)
Facilities Management: 

  • Manage BetterUp office supply orders, food and beverage stocking, and various vendor partnerships 
  • Assist with Return-To-Work Program administration, and prepare employee correspondence as needed
  • Respond to in-office HR mailings, manage HR voicemail forwarding, and process state unemployment forms
Required Skills/Abilities: 

  • Excellent written and verbal communication skills, with the ability to communicate with all levels of an organization
  • Excellent organizational skills and attention to detail
  • Thrives on building and maintaining highly collaborative working relationships 
  • Strong working understanding of human resource principles, practices, and procedures
  • Superb time management skills with a proven ability to meet deadlines
  • Action-oriented and able to approach challenges with a sense of urgency and enthusiasm
  • Ability to function well in a high-paced, technology environment
  • Ability to handle confidential information with discretion at all times
  • Proficiency with Microsoft Office Suite including MS Word, Excel, and Powerpoint
  • Proficiency with Gmail, Google Calendar, Google Drive, and DocuSign
  • Proficiency in serving as a Workday HRIS system admin
If you have some or all of the following please apply:

Education and Experience:

  • Bachelor's degree in human resources or related field and/or equivalent experience
  • At least 3 years of HR experience, preferably in the tech industry 
  • PHR or SHRM certification is a plus
Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Per year: 
  • 13 paid holidays 
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Holiday charitable contribution of your choice on behalf of BetterUp
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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