Head of Customer Experience & Success - (Elliot)

Elliot Full Time Customer Support


Remote Job Description

The Head of CX & Success is more than simply being the front-line of support for new sellers. You are primarily responsible for partnering with and scaling our existing businesses that use Elliot.
A little deeper:

You will be handling everything from fielding inbound questions from prospective customers to coordinating experiential marketing events, pop-ups & more, all working with a global base of sellers spread across 80+ countries.

What does my day look like?

- Scheduling and running product demos via Intercom
- Setting up revenue-driving opportunities for existing sellers
- Working with channel partners to ensure their sellers are optimizing their experiences with Elliot
- Championing product marketing from the eyes of current & prospective sellers
- Advocating for customers in in product & marketing discussions
- Creating and updating leads in our CRM

Who's right for this role? Someone who is:

- Brave: you're not afraid to fail & succeed
- Entrepreneurial: you see opportunity & can execute on it
- Experimental: you know how to test & iterate with pace
- Transparent: you will shed skin to grow yourself & the team

What kind of background & experience do we prefer?

- Ecommerce (Agency, brand or software)
- Marketing (Growth & Performance marketing)
- Retail
- Start-up (Early stage, between Seed & Series A)

What tools will you use everyday?

- Elliot (Obvi!)
- FullStory
- Heap
- Hubspot
- Intercom
- Slack

Who will you work with?

You will collaborate to the CEO & Founder, & both our Head of Growth + Head of Marketing.

A bit about Elliot:

- Currently Elliot has raised over $5M in seed.
- We're team of 11 (mainly engineers)
- We currently supports 1,000+ sellers from 80 countries (we even have sellers in Somalia, it's crazy!)
- We're currently heads down as we gear up for our Series A. We're looking for someone to manage experience & success for our sellers!

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Elliot is Hiring!

Date Posted

01-13-2020

HQ Location

Brooklyn, New York

Salary Range:

$50K - $100K

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