Remote Job Description

We’re looking for a part-time Customer Support Specialist to join our team. This is a contract position working primarily on the Codementor team. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

We prefer candidates who are available for 20+ hours per week. We're open to remote candidates who have at least 2 hours (ideally 4 hours) overlap with Taiwan time (UTC +8).

What You Will Be Doing

  • Responding to user inquiries through email — you should be comfortable using English as your only language of communication
  • Dealing with issues related to client usage of the platform
  • Mediating disputes and disagreements between clients and developers
  • Helping with chargebacks and invoices
We Hope You Have

  • Native-level English with excellent written English
  • Prior experience with email support
  • An interest in tech startups and software development
  • Good analytical and problem-solving skills
  • The ability to multitask, prioritize, and manage time effectively
Why work at Codementor?

  • You will be challenged on a daily basis to understand our users’ use cases and provide the best solutions - the learning will never stop!
  • Diverse team members - our colleagues are from different countries and backgrounds
  • Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!