You'll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You'll respond to customer inquiries in a clear, concise, and comprehensive manner.
Why you'll like working here:
Customers love our service and tell us all the time!
We offer flexibility in your work day.
We work at a sustainable pace to foster a non-stressful work environment.
Respond to customers via email using a conversational and helpful tone.
Propose edits and additions to FAQs and internal knowledge base.
Suggest opportunities for our product team to make our customers happy.
Offer ideas to improve the quality and efficiency of our customer service operation.
1+ years experience in a Customer Support role
Exceptional writing skills
Experience working remotely
This position works on a rotating two-week schedule as follows:
Week 1: Monday, Tuesday, Friday, Saturday
Week 2: Sunday, Wednesday, Thursday
Pay & benefits
401k plan with 4% employer match
Health & dental insurance
4 weeks paid vacation
$500 signing bonus
Work from home
About Sticker Mule
Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. From top to bottom, our team makes growth a top priority, and it's ingrained in our company culture. But most importantly, we enjoy making customers happy and having fun while doing so.