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Customer Success Manager - Maze

Maze Full Time Customer Service Remote-US


Remote Job Description

Maze is a user research platform that empowers product teams with data to remove all guesswork from building digital products. We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe.

More than 30,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user research process.

We're a fully remote company working from all over the world backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!

You

  • You're ambitious, creative, and collaborative. You have a knack for identifying problems and developing solutions.
  • You have 1-3 years of Customer Success or Account Management experience.
  • You have a history of over achievement and experience in managing a book of business within a SaaS B2B business.
  • You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
  • You have experience with CS tools such as Salesforce, Gainsight, MixMax, and more.
  • Are ok with the constantly evolving landscape of a startup.
The Role:

  • Manage a book of Enterprise accounts at Maze.
  • Develop and leverage customer relationships to expand usage within new teams and departments.
  • Manage the full contract renewal process.
  • Be responsible for the health and retention of our Maze Enterprise users
  • Act as the bridge between Enterprise accounts and our Product team - helping shape the future of Maze.
Bonus points:

  • Have an interest and/or experience in the design and product tooling space.
  • Have worked in a fast-growing startup environment.
  • Have a track record of success in the Customer Success space.
Benefits:

  • Ample vacation time + sick leave
  • Laptop on your first day of work
  • Home office budget
  • Co-Working space budget
  • Bi-Annual company retreats
  • And more!
How to Apply:We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

  1. You've done some research on Maze and signed up to try the product;
  2. You include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little

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Maze is Hiring!

Date Posted

01-05-2021

HQ Location

Paris, Île De France

Salary Range:

Other

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