Customer Happiness Specialist - (FeedbackPanda)

Feedback Panda Part Time Customer Service Remote-South & Central America Remote-UK Remote-Asia Remote-Australia Remote-US Remote-Africa


Remote Job Description

About SureSwift Capital:

SureSwift Capital is a fast-growing investment firm with a diversified digital portfolio. We're entrepreneurial and hard-working, and it shows. Over the past 4 years, we've acquired and grown over 30 companies, including SaaS, subscription box, and content businesses.

About FeedbackPanda:

SureSwift Capital recently acquired FeedbackPanda, which is a student feedback management tool for teachers.

Role Description:

We are currently seeking a part-time remote Customer Happiness Specialist to work up to 20 hours per week. The Customer Happiness Specialist will work directly with the FeedbackPanda team and product manager and gain experience behind the scenes of an innovative edu-tech SaaS. An ideal candidate is self-guided, intellectually curious, efficient, and an independent learner. This is an independent contractor position.

Duties include:

  • Answering help desk tickets in an accurate, effective, and timely manner
  • Sometimes meeting with customers via webcam for difficult issues
  • Data entry
  • Attending weekly team meetings.
  • Other miscellaneous duties as assigned.

Skills/Competencies:

  • Advanced familiarity with FeedbackPanda
  • Ability to learn unfamiliar software applications quickly
  • Excellent computer skills
  • Knowledge of Windows, Mac, and iOS
  • Ability to solve problems independently
  • Customer service oriented
  • Flexible
  • Knowledge of the online teaching industry
  • Strong knowledge of Google Drive and its components
  • Strong organization, multi-tasking, and time management skills
  • Strong analytical and critical thinking skills
  • Excellent and clear communication skills, both written and verbal

Desired Qualifications:

  • 1-2 years of experience as an online ESL teacher
  • 2 or more years in Customer Service
  • Experience working in an entrepreneurial/start-up environment is a plus

The compensation varies with experience and qualifications. This job is remote / work from home.

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Feedback Panda is Hiring!

Date Posted

12-14-2019

HQ Location

Berlin, Germany

Salary Range:

NA

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