Remote Job Description

This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.

About the Team

It’s an exciting time to join our rapidly growing Accounting team with ample development opportunities and be part of a growing and dynamic Accounts Receivable (AR) team. We are looking for a Collection Analyst to help shape our Accounts Receivable team. You will report into the Collections Manager on our Accounting team in our DoorDash Marketplace organization.

You're excited about this opportunity because you will…

  • Oversee collection of past due invoices primarily through phone calls and emails
  • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
  • Research credits for pricing discrepancies and disputes
  • Resolve queue and general inbox customer inquiries
  • Build and maintain loyal relationships with customers
  • Monitor customer delinquency and report material payment delays to the immediate manager
  • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
  • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

We're excited about you because… 

  • Exceptional English skills (Verbal and Written)
  • Bachelors Finance/Accounting  
  • 3 years of collection experience in a shared service environment supporting North American customers 
  • Proven track record of successfully managing collections and reducing AR aging balances
  • Advanced negotiation skills 
  • Advanced Excel Skills 
  • Netsuite and third party collection software (Get Paid High Radius) a plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.