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Customer Support - (Imagify)


Remote Job Description

About the job

We are looking for a Customer Happiness agent to join us as part of our support staff on Imagify.

Putting customer service first has definitely paid off—lots of new happy customers mean lots of growth, and that brings us to you.

You will assist and solve people's problems in our ticket system (pre-sales, customer support).

About Imagify

Imagify is an Image Optimizer subscription service which improves loading time of websites by reducing image sizes.
Images can be optimized directly on our application, through the API, or the WordPress plugin.

Most of our users are using the WordPress plugin, this allow you to:

  • Optimize the whole media library in one click.
  • Auto-optimize images upon upload.
  • Restore and re-optimize images to another compression level.
We provide a free monthly plan (25MB/month) and paying plans for bigger quota.

Our users are optimizing 2 millions of images every day

We pride ourselves on providing fast and friendly support to make sure our customers are happy!

About WP Media

Founded in 2014, WP Media is a distributed team based all around the world. We are best known as the creators of WP Rocket a premium caching plugin.

WP Rocket, is used by almost 1M websites and +100 000 customers.

We encourage employees to enjoy their family and life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do.

We've a very strong transparency culture, within our team and to the public:


  • English speaking and writing skills
  • Good writing and communication skills
  • Advanced knowledge of and experience with WordPress
  • Previous freelance or remote work experience is a bonus
  • In love with cats
  • Advanced knowledge of and experience with WordPress
  • Excellent understanding of HTML and PHP
  • Some understanding of JavaScript is a bonus, not required


  • Friendly team
  • Work remotely
  • Flexible hours
  • Loose vacation policy
  • Annual Bonus
  • Annual budget to go to WordCamps and conferences
  • Monthly budget for your remote work needs

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